Refund Policy

Return window

Items may be returned within 30 days of delivery. To qualify, items must be unused and in the condition you received them, in their original packaging where applicable.

What can be returned

Unopened, sealed spring water, hydrosol tonics, capsules, and bath soak may be returned within the 30-day window.

Lifestyle goods — vessels, carafes, jiggers, droppers, flasks — may be returned if unused and in their original packaging.

What cannot be returned

For safety and quality reasons, we cannot accept returns of opened or partially used ingestible products, including spring water, tonics, capsules, and bath soak.

Gift cards and final-sale items marked at checkout cannot be returned.

How to start a return

Email hydrate@strata1778.com with your order number and a short note about the issue. We will reply with return instructions and the return address. Return shipping is paid by the customer unless the return is due to our error.

Refunds

Once your return is received and inspected, we will email you to confirm approval. Approved refunds are issued to the original payment method within 5–10 business days.

Damaged or broken items

If a glass vessel or bottle arrives damaged, photograph the item and packaging within 48 hours of delivery and email us. We will ship a replacement at no cost — you keep the broken item or dispose of it safely.